CAN I RETURN ITEMS PURCHASED ON SALE?
All items purchased on sale are final and cannot be returned. However, items purchased on sale can be exchanged. For further assistance, please contact us atinfo@saimoclothing.com .

HOW CAN I RETURN AN ITEM?
You can return your products within 14 days after you received them. Please contact us via our customer service email (info@saimoclothing.com ). Please include your order number and the email address used during the purchase. We will respond within 5-7 business days. Once your request is approved, you will receive a confirmation email with shipping instructions.

WHAT ARE THE CONDITIONS FOR RETURNS/EXCHANGE?
For orders from and including July 20, 2022, unworn and unused items in orders under 100.00 euros can only be exchanged or returned for store credit. As of July 20, 2022, orders over 100.00 euros can be exchanged and returned for credit notes to the original payment method or for store credit. You will need to pay for the return of your item, but we will cover the shipping costs of sending the new product(s) to you. We will only cover shipping costs for the first time an item is exchanged. If another product is needed afterwards, you will have to pay for both the outward and return shipping.

We simply ask that the following requirements are met:

• items must be in their original packaging, with all labels intact
• items are clean (no hair, pet hair or deodorant stains, etc.)
• items must not have been used, opened or altered in any way.
• items returned to us in the same manner as they were delivered (folded, bubble wrap, protection, etc.). We reserve the right to refuse or partially refund returns that do not meet these requirements.

Until the order has arrived it is at your own risk and we cannot and will not refund any items not in our possession.

Refunds will be given for the price of the item, excluding shipping costs.

If you would prefer a credit note instead of a refund, please let us know when you submit the return request.

THE ITEM I RECEIVED IS DAMAGED!

Of course we do our best to prevent this, but if it happens that the purchased product is defective, please contact us within 7 days of the delivery date.

WHAT ARE THE REFUND OPTIONS?
The following refund options are supported:

• Refund to the original payment method for orders over 100.00 euros or

• Saimo credit note or gift voucher (same amount as originally purchased)

HOW DO I RETURN THE ITEMS?
For instructions on how to ship the returned products, please refer to the email received after placing the return request.

HOW MUCH DOES IT COST TO RETURN AN ITEM?
The shipping costs are paid by you, we do not pay or reimburse them. Please note that we recommend returning your items with tracking as we cannot be held liable for items that do not reach us.

HOW FAST WILL I GET MY REFUND? Once your returned item is received and inspected, you will receive a notification via email. You will also be notified of the approval or rejection of your refund request. If approved, the refund request will be processed within 15 business days of approval.

MY QUESTION WAS NOT ANSWERED... If you have any questions about returns or refunds, please contact us atinfo@saimoclothing.com .